FAQs

The Answers to Frequently Asked Questions!

Of course! We have many clients who contract Fuzy Face to visit their homes while they travel to do all of those things. This gives them peace of mind that their home is safe while they are out of town. So, no, you do not have to have a pet to use Fuzy Face.

The meet and greet is a visit that allows the client to get to know our service and their assigned Pet Sitter prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place.

Absolutely! All clients are provided with unique login information to their secured Fuzy Face account. From the client portal they are able to schedule service, check their personal service calendar, update their billing information and also update their password. It’s a handy little tool! All scheduling requests are confirmed during our regular business hours, which are 9AM-4PM Monday through Friday.

  • Since I understand what it’s like to have a busy and ever-changing schedule I have implemented an extremely flexible cancelation policy:
  • Mid Day Dog Walks (for those that use us on a weekly continuous basis): 24 hours notice
  • Pet Sitting and Kitty & Small Animal Care: 48 hours notice
  • Overnight Care: 7 days notice

Our all-time goal is to provide our clients with the peace of mind that they know their pets and their home are in the best possible hands. We want our clients to leave their homes confident that their pet is receiving the love, attention and exercise that they deserve. We accomplish this by following our 10 step method.

The 10 steps are:

  • Professionalism
  • Reasonable and Competitive Rates
  • Customized Services
  • Safety
  • First-Rate Staff
  • Experience and Educational Development
  • Technology and Convenience
  • Unsurpassed Personal Service with Outstanding Communication
  • Follow-Up
  • Genuine Love of Animals

I sound like a broken record, but the greatest result is peace of mind. Our clients can travel, work or leave their homes for whatever reason, guilt-free because they know that their pets and their homes are in the best possible hands. Their pets are going to receive top-notch care; they’re going to be relaxed, comfortable, well exercised, and doted upon. Their houses are going to be safe guarded and kept tidy and neat. They are going to have happy and healthy pets.

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

Fuzy Face provides in-home pet care plain and simple. This means our sitters travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours; a late meeting, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners but we’ll also visit rabbits, birds, frogs, guinea pigs, gerbils, hamsters, iguanas, etc.

Our clients can customize how long they would like their Pet Sitter to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of premium services that our clients can schedule to compliment their pet and house care routines.

All are welcome to call or email the office with their questions. The office number is (805) 297-7211 and the email is Askeve@fuzyface.com. When they’re ready to get started we have a very simple registration process that will be explained to them. We can get started as soon as the meet and greet has taken place.

No. We believe in in-home care, which is why we have chosen not to have a boarding facility. However, we do have pet care providers who can remain at the client’s home. This is our overnight/house sitting service, which is VERY popular.

No! For the safety of our client’s pets all visits MUST be scheduled through the Fuzy Face office. We use a high-tech scheduling program, which ensures that “no pet is left behind.” If a client schedules through their sitter and the sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the sitter to make sure that the pet has been seen. Fuzy Face will not be held liable for visits scheduled without the offices knowledge.

We accept payment by Visa, Master Card or Discover Card.

No, we don’t accept checks. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. Payment is due prior to the start of service.

We consider the following to be our major annual holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, Christmas Eve Day, and New Years Eve. There is up to a $25 surcharge plus the standard charge for the service being provided on these dates. 100% of these fees are paid to the sitters.

We’re more than happy to schedule pet care for last-minute needs, however we cannot guarantee that a sitter is going to be available on short notice, (though 99% of the time it really isn’t a problem). We also only schedule service during our regular business hours (9AM-4PM Monday through Friday).

Our sitter roster is chock-full of excellent pet care providers that would love to care for a client’s pet if their primary sitter is unavailable. Since we have all of the client’s pet care information in our secure database it’s really not necessary for the client to meet with the alternate sitter, however; if the client feels more comfortable with having a meeting with the alternate sitter, we are more than happy to schedule a “Pre-Departure Meeting.” The cost of this meeting is $20, which covers the sitter’s time and expense for driving over to the client’s home.

If the pet has aggressively bit someone in the past then no, we cannot provide service. That is too much of a liability issue. If the pet is skittish and maybe just growls around those he doesn’t know, then we will be happy to work with the client to see if a pet care plan can be designed that works. Our sitter will interview the client and the pet to determine if this is possible. If additional visits are necessary to socialize the pet with our pet care provider then the client needs to be present at all visits and pay the normal service fee until socialized. If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.

Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs its medicine, then we will attempt to administer medicine orally, only.

Fuzy Face believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we inform our client of the incident(s) and together we workout a solution.

If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonestly bond.

We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets. Any responsible, professional business should carry liability insurance.

We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.

I have put my heart and soul into creating an extraordinary pet care service that truly provides pet owners with peace of mind that their pets and their homes are being well-cared for in their absence. I have learned from the best in the industry to ensure that every one of our clients receives the BEST possible service and overall experience.

We have a few options for key exchange. My personal favorite is using a lock box. It makes it so easy and is super safe! The client can purchase one from the office for $25. (They retail for around $30, so it’s a great deal.) The client leaves the lock box on a door of their choosing. When their Pet Sitter arrives they remove the key and the lock box from the door and hold onto both for the duration of the assignment. Then at the last visit the sitter returns the lock box with the key inside back to the door. The client can then remove it when they return home. It’s so easy!

If the lock box isn’t a good fit for them they can also leave a key hidden in a pre-determined location or schedule the key pick-up and drop-off service, which is $12 each way.

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